Pen and pad vs KwickVoice
Pen and pad keeps the server looking at the guest and handles anything a guest can say, but every order is taken twice: once on paper and again at a terminal. KwickVoice keeps the conversation and removes the second step by building the ticket from the server's read-back.
| Pen and pad | KwickVoice | |
|---|---|---|
| How the order is entered | Written by hand, then typed at a terminal. | Read back at the table, confirmed with one tap. |
| Server attention | On the guest. | On the guest. |
| Re-keying | Every order is typed again at a terminal. | None. |
| Modifiers | Written freely; can be lost or misread when re-typed. | Matched to your live menu; unsure items are highlighted. |
| Time to kitchen | After the server reaches a free terminal. | As soon as the server confirms. |
| Cost and setup | A notepad. | Pilot setup with menu, floor plan and wearables. |
Where each wins
Pen and pad still wins for very small rooms, for pop-ups without a POS, and for servers who prefer it. KwickVoice is the better fit where re-keying at a busy terminal is slowing tickets or dropping modifiers.
Curious how it would work in your room? Apply for the pilot program.